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Customer Information

 

Below you will find answers to frequently asked questions about buying at auction. If you have any further questions, please do not hesitate to contact us.
 

General Information  
• Catalogue Descriptions  
• Preview  
• Condition Reports  
• Estimates  
• Bid Increases
• Commission/Fees  
• Bidding  
• New Customers  
• Methods of Payment  
• Collection/Shipping  
• After-sale  


General Information:





   
Catalogue Descriptions

Catalogue descriptions are made to the best of our knowledge and are only produced as information. They do not constitute a legally binding guaranty.
All lots listed in the catalogue are used (pre-owned) and are auctioned in the condition they are in at the fall of the hammer. Catalogue descriptions of the condition of objects refers only to important damage to the item. Absence of any reference to damage does not imply the lot is undamaged or in perfect condition.

 

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Preview

Prior to the auction you have the opportunity to view and inspect all objects included in the sale at the auction house for a period of ten days.

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Condition Reports

If you are unable to attend the preview, our experts can provide you with extensive condition reports and images. Please note, the digital photography service carries a fee of €3.

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Estimates

The estimates published in the catalogue are an indication of the current market value of the objects and are meant as a guide for your bids.
 

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Bid Increases

The catalogue estimate is the starting price for the auction and bids will increase by 10%.

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Commission/Fees

The commission on the hammer price is 25%, this includes VAT.
 

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Bidding

Bidding in Person:
If you are planning to bid in person you will need to register for a bidding number on the day of the auction. During the auction all lots will be called in numerical order and shown during bidding.
You can participate in the auction by raising your bidding number. If no higher bid is received after the third call, the hammer will fall for current highest bid. After bidding successfully, you will be able to pay for and collect your goods directly if this does not interfere with the auction.
If you are unable to attend the auction in person, you have the following options:

Commission Bids:
You can send us your commission bids via Fax or mail, the necessary form can be downloaded here.  Please fill in all the required details and sign the form. The amount for each lot noted on the bidding form is considered the maximum bid. The successful bid may be lower. Written bids have to be submitted at least 24 hours prior to auction.

Telephone Bidding:
You can participate in the auction via phone on objects with a catalogue estimate above €1000. If you book a telephone bid, we will contact you shortly before the lot comes up for auction and you will then have the opportunity to bid via the phone. Please register your phone bid well in advance (at least 24h prior to the auction), as there are only a limited number of phone lines available. By booking a phone bid you accept the catalogue estimate as the starting bid. We will bid the catalogue estimate on your behalf if no phone connection can be established. The form for telephone bidding can be downloaded here.

Online Commission Bids:
You can create a personal user account on our homepage. This will enable you to enter your commission bids directly in our online catalogue and to create a list of commission bids. You can revise or cancel any of your bids prior to sending them to us. We will email you a detailed list of your bids after they have been send in.

Please note that your bids have to be received at least 24h prior to the auction.

 

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New Customers

New customers are kindly asked to contact us in time, to enable us to ask for references if necessary. The appropriate form can be downloaded here.

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Methods of Payment

If you attend the auction in person, you will be able to pay for and collect your goods directly if this does not interfere with the auction.
Payments can be made by cash or Bank-confirmed cheque. If you wish to pay by EC-card and pin number, please contact your bank prior to the transaction to ensure funding. Please be advised that foreign cheques can not be accepted. Payments by credit card carry the standard banking fee.
If you have any questions about payment methods, please contact our accountancy department on Tel. +49-5164-801013.

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Collection/Shipment

You can pay for and collect your goods during our office hours for a period of 14 days after the auction at Schloss Ahlden. Please make an appointment for collection if you are unable to collect during this period. If payment has been made by bank transfer, please contact us prior to collection to ensure payment has been received. If the funds have not been cleared, no collection will be possible.

We can also send the goods, help arrange the transport or recoment a haulage company. Our shipping department can be contacted on +49-5164-801014 for further information. The form can be downloaded here.
 

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After-sale

All unsold objects are offered for sale after the auction for a period of ca. Two weeks. During this period you will have the opportunity to view all unsold objects and purchase them. The opening hours for the view will be published after the auction. The estimates published in the catalogue are the sale prices, plus a fee of 25% of the price.

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