Member at the
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Customer Information

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General Information: |
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Catalogue Descriptions |
Catalogue descriptions
are made to the best of our knowledge and are only produced as
information. They do not constitute a legally binding guaranty.
All lots listed in the catalogue are used (pre-owned) and are
auctioned in the condition they are in at the fall of the
hammer. Catalogue descriptions of the condition of objects
refers only to important damage to the item. Absence of any
reference to damage does not imply the lot is undamaged or in
perfect condition.
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Preview |
Prior to the auction you
have the opportunity to view and inspect all objects included in
the sale at the auction house for a period of ten days.
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Condition Reports |
If you are unable to
attend the preview, our experts can provide you with extensive
condition reports and images. Please note, the digital
photography service carries a fee of €3.
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Estimates |
The estimates published in the catalogue
are an indication of the current market value of the objects and
are meant as a guide for your bids.
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Bid Increases |
The catalogue estimate
is the starting price for the auction and bids will increase by
10%.
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Commission/Fees |
The commission on the
hammer price is 25%, this includes VAT.
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Bidding |
Bidding in Person:
If you are planning to bid in person you will need to register
for a bidding number on the day of the auction. During the
auction all lots will be called in numerical order and shown
during bidding.
You can participate in the auction by raising your bidding
number. If no higher bid is received after the third call, the
hammer will fall for current highest bid. After bidding
successfully, you will be able to pay for and collect your goods
directly if this does not interfere with the auction.
If you are unable to attend the auction in person, you have the
following options:
Commission Bids:
You can send us your commission bids via Fax or mail, the
necessary form can be downloaded
here. Please
fill in all the required details and sign the form. The amount
for each lot noted on the bidding form is considered the maximum
bid. The successful bid may be lower. Written bids have to be
submitted at least 24 hours prior to auction.
Telephone Bidding:
You can participate in the auction via phone on objects with a
catalogue estimate above €1000. If you book a telephone bid, we
will contact you shortly before the lot comes up for auction and
you will then have the opportunity to bid via the phone. Please
register your phone bid well in advance (at least 24h prior to
the auction), as there are only a limited number of phone lines
available. By booking a phone bid you accept the catalogue
estimate as the starting bid. We will bid the catalogue estimate
on your behalf if no phone connection can be established. The
form for telephone bidding can be downloaded
here.
Online Commission Bids:
You can create a personal user account on our homepage. This
will enable you to enter your commission bids directly in our
online catalogue and to create a list of commission bids. You
can revise or cancel any of your bids prior to sending them to
us. We will email you a detailed list of your bids after they
have been send in.
Please note that your bids have to be received at least 24h
prior to the auction.
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New Customers |
New customers are kindly
asked to contact us in time, to enable us to ask for references
if necessary. The appropriate form can be downloaded
here.
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Methods of Payment |
If you attend the
auction in person, you will be able to pay for and collect your
goods directly if this does not interfere with the auction.
Payments can be made by cash or Bank-confirmed cheque. If you
wish to pay by EC-card and pin number, please contact your bank
prior to the transaction to ensure funding. Please be advised
that foreign cheques can not be accepted. Payments by credit
card carry the standard banking fee.
If you have any questions about payment methods, please contact
our accountancy department on Tel. +49-5164-801013.
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Collection/Shipment |
You can pay for and
collect your goods during our office hours for a period of 14
days after the auction at Schloss Ahlden. Please make an
appointment for collection if you are unable to collect during
this period. If payment has been made by bank transfer, please
contact us prior to collection to ensure payment has been
received. If the funds have not been cleared, no collection will
be possible.
We can also send the goods, help arrange the transport or
recoment a haulage company. Our
shipping department can be contacted on +49-5164-801014 for
further information. The form can be downloaded
here.
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After-sale |
All unsold objects are
offered for sale after the auction for a period of ca. Two weeks.
During this period you will have the opportunity to view all
unsold objects and purchase them. The opening hours for the view
will be published after the auction. The estimates published in
the catalogue are the sale prices, plus a fee of 25% of the
price.
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